Shipping

Thoughtfully made, intentionally shipped — here’s what to expect when you order from Common Thread & Co.

Do you ship internationally?

Yes! Kind of. We currently ship to within the USA and Australia. All production and dispatch is done in your local country.

Shipping rates and delivery times are provided at checkout based on your location.

What countries do you ship to?

We currently ship to the United States, Australia, and select international destinations. Shipping availability will be shown at checkout.

Do you offer express shipping?

At this time, express shipping is not available as all items are made to order.

Where do you ship from?

Our current 2 dispatch locations are in the United States and Australia.

How long does my order take to ship?

All items are made to order. Production typically takes 2–5 business days, followed by shipping time based on your location.

What are your estimated delivery times?

Estimated delivery times once shipped are:

  • United States: 5–10 business days
  • Australia: 5–10 business days
  • International: 7–15 business days

Please note these are estimates and may vary during peak periods.

Why does my order take longer than standard retail shipping?

We produce each item especially for you once your order is placed. This helps reduce waste and ensures thoughtful production, but means orders take slightly longer to arrive.

How long does shipping take?

Once shipped, delivery times are approximately:

  • USA: 3–7 business days
  • International: 7–15 business days

Please note these are estimates and may vary during peak seasons.

Will my order arrive in multiple packages?

Possibly. If your order contains items produced at different locations, they may ship separately. Don’t worry — you’ll receive tracking details for each package.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size. Any applicable taxes or duties will be shown before you complete your purchase.

Will I receive tracking information?

Yes — once your order has shipped, you’ll receive a confirmation email with tracking details so you can follow its journey.

Will I need to pay customs or import fees?

International orders may be subject to customs duties or taxes, which are determined by your local authorities and are the responsibility of the customer.

Can I change my shipping address after placing an order?

Because orders are processed quickly, address changes aren’t guaranteed. Please contact us as soon as possible and we’ll do our best to help.

What if my order is delayed?

While delays are uncommon, they can occur due to carrier issues or high-volume periods. If your order hasn’t arrived within the estimated timeframe, please contact us and we’ll assist.

What if my package is lost or marked as delivered but not received?

If tracking shows your order as delivered but you haven’t received it, please check with your local carrier or delivery location first. If you still need help, contact us and we’ll look into it.

How can I contact you?

You can reach us anytime via our Contact form.

We aim to respond within 1–2 business days.

Thank you for supporting small-batch, made-to-order production — we promise it’s worth the wait.