Common Thread & Co creates modern, made-to-order apparel for families — thoughtful pieces designed to be worn together or on their own. Rooted in connection, humour, and everyday life, our collections are made for the moments that matter most.
Returns
Returns & Exchanges
Because each Common Thread & Co piece is made to order, we’re unable to offer returns or exchanges for change of mind, incorrect sizing, or preference.
However, if your item arrives faulty, damaged, or incorrect, we’ll absolutely make it right.
Please contact us within 7 days of delivery with your order number and clear photos of the issue. Once reviewed, we’ll arrange a replacement or refund where appropriate.
We recommend reviewing our size guide carefully before ordering, as all items are produced specifically for you.
What’s considered a fault?
A fault may include:
- Printing errors
- Damage during transit
- Receiving the incorrect item
Minor variations in colour, placement, or fabric texture are normal with made-to-order production and are not considered faults.
How do I request a return or replacement?
Email us or submit a contract request with the below information:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
We’ll be in touch as quickly as possible.
A final note
We’re a small, made-to-order brand focused on thoughtful production and reducing waste. Thank you for understanding — and for choosing pieces made just for you.
Submit a Return Request
Please fill out the form below and we'll get back to you as soon as possible.