FAQ

We’ve answered some of the most common questions below to help you shop with confidence.

Do you ship internationally?

Yes! Kind of. We currently ship to within the USA and Australia. All production and dispatch is done in your local country.

Shipping rates and delivery times are provided at checkout based on your location.

How do I choose the right size?

Each product page includes a detailed size guide. We recommend checking measurements carefully before ordering, especially for kids and unisex styles.

If you’re between sizes, sizing up is usually the safer option.

Can I change or cancel my order?

Because items are made to order, we’re unable to make changes or cancellations once production has started. If you notice an issue, please contact us as soon as possible and we’ll do our best to help.

Where are your products made?

All Common Thread & Co pieces are made to order in partnership with trusted on-demand providers. This means each item is created especially for you once your order is placed, helping reduce waste and overproduction.

Why are items made to order?

Making items to order allows us to:

  • Avoid excess inventory and landfill waste
  • Focus on quality over quantity
  • Offer thoughtful, limited-run designs

It may take a little longer than mass-produced items, but we believe it’s worth the wait 🤍

How long does production take?

Production typically takes 2–5 business days before your order ships. During busy periods, it may take slightly longer — but we’ll always keep you updated.

How long does shipping take?

Once shipped, delivery times are approximately:

  • USA: 3–7 business days
  • International: 7–15 business days

Please note these are estimates and may vary during peak seasons.

Will my order arrive in multiple packages?

Possibly. If your order contains items produced at different locations, they may ship separately. Don’t worry — you’ll receive tracking details for each package.

How should I care for my items?

To keep your pieces looking their best:

  • Wash inside out on cold
  • Use gentle detergent
  • Avoid tumble drying
  • Do not iron directly over print or embroidery

What if my item arrives damaged or incorrect?

We’ve got you covered. If your order arrives damaged, misprinted, or incorrect, please email us within 7 days of delivery with:

  • Your order number
  • A clear photo of the issue

We’ll organise a replacement or refund where appropriate.

What is your return policy?

Due to the made-to-order nature of our products, we don’t accept returns for change of mind or sizing issues.

That said, if something isn’t right due to a fault or error on our end, we’ll always make it right.

Are your items safe for children?

Yes. Our garments are predominantly embroidered, however, where they are printed they are made using child-safe inks and materials suitable for everyday wear. All designs are printed using industry-standard processes that meet safety requirements.

How can I contact you?

You can reach us anytime via our Contact form.

We aim to respond within 1–2 business days.